PMR Customer Portal: Submit Work Orders. Track Everything. No Phone Tag.
Property managers and homeowners now have a direct line to their maintenance work — from request to completion.
Jovanny Quiñonez
Founder & Licensed Contractor, PMR Projects
If you manage properties, you already know the drill: a tenant calls about a leaky faucet, you call your contractor, leave a voicemail, send a follow-up email, then wait. Maybe you hear back today. Maybe tomorrow. Maybe you have to call again.
We built the PMR Customer Portal to eliminate that entire cycle. One place to submit work orders, track progress, and keep a full history of every request — no phone tag, no guessing.
Why We Built It
Property managers juggle dozens of vendors, hundreds of units, and thousands of maintenance requests every year. The last thing you need is another back-and-forth email chain just to get a faucet fixed.
We kept hearing the same thing from our clients: “I just want to submit a request and know it’s being handled.” That’s exactly what the Customer Portal does.
It’s not a complicated software platform. It’s a simple, direct line between you and our team — designed so you can submit a work order in under two minutes and track it from start to finish.
What You Can Do in the Portal
Submit Work Orders Anytime
Request maintenance or repairs directly from your phone or computer. Include tenant info, preferred dates, photos, and any notes — all in one submission.
Track Requests in Real Time
See exactly where each work order stands: Open, Scheduled, In Progress, or Completed. No more wondering if your request was received.
Attach Photos & Files
Upload images of the issue right when you submit so our team arrives prepared. No separate emails with attachments needed.
Full History at Your Fingertips
Every work order — open and completed — in one place. Need to reference a job from three months ago? It's all there.
How It Works
Submit a Work Order
Log in and create a new request with all the details — property address, unit, tenant info, photos, and notes.
We Coordinate & Schedule
A work order is automatically generated and our team is notified. We coordinate with the tenant and confirm the appointment.
You Get Email Updates
Once the appointment is confirmed, we email you with the details and any relevant updates along the way.
Track Status Anytime
Check the portal to see the current status: Open, Scheduled, In Progress, or Completed.
Before vs. After the Customer Portal
The old way
- —Call or email to request maintenance
- —Wait to hear back if it was received
- —Follow up to check on scheduling
- —No visibility into job status
- —Dig through emails to find old requests
With the Customer Portal
- Submit a work order in under 2 minutes
- Instant confirmation it was received
- Email updates when appointments are set
- Real-time status tracking on every request
- Complete history organized by property
Important to Know
The Customer Portal is designed specifically for creating new work orders, viewing your request history, and checking the current status of each request.
After a work order is created, all communication regarding the request continues through email. The portal is not intended to replace email communication with our team — it’s the front door for getting work started and staying informed.
How to Get Portal Access
The PMR Customer Portal is available to our active clients. Getting set up takes three simple steps:
Create an Account
Visit the portal and create your account. It only takes a minute to sign up.
We Review & Approve
Once your account is created, our team receives an approval notification and reviews your request.
Start Submitting
Once approved, log in, submit work orders, upload photos, and track your maintenance requests in real time.
Ready to Streamline Your Maintenance Requests?
Log in to the PMR Customer Portal to submit your first work order, or contact us to request access.
Jovanny Quiñonez
Founder & Licensed Contractor, PMR Projects
Jovanny co-founded PMR Projects in 2018 with his brother Alex. Licensed and insured (CSLB #1114198), PMR Projects serves property managers and homeowners across Southern California with a structured, accountable approach to maintenance and renovation.
Ready to streamline your maintenance requests?
Log in to the PMR Customer Portal or contact us to request access.